SHIPPING & DELIVERY

ORDER PROCESS
KAIT MACLEOD ships from Los Angeles, CA. Orders are processed Monday-Friday only (excluding major holidays). Please allow 4-5 business days for your order to be processed and packed prior to shipping. Order delivery time depends on shipment courier and destination. Delivery times are provided as a guideline only, and do not take into account possible delays caused by payment authorization, stock availability, and/or delays due to customs. Please allow 24 hours for your tracking number & shipping label to update.

PRE ORDER
For items listed as pre order, please expect delivery within the delivery date window stated on the product description. For more information on your pre order, please inquire at info@kaitmacleod.com.

USA SHIPPING
All domestic orders and shipments placed with us online will be processed and shipped via UPS. Delivery typically takes 2-3 business days, pending payment authorization and verification. Expedited shipping Priority Overnight is available for domestic orders on products in stock (no preorder). Expedited shipping will only be processed during business hours, Monday-Friday. Please check our Contact Us page for updates on studio closures.

INTERNATIONAL SHIPPING
International orders are orders shipped to countries other than the U.S. International orders will be shipped via DHL Express shipping or FedEx International Priority. We do not offer any quicker expedited shipping for international orders other than DHL Express. DHL typically takes 2-5 business days to arrive. FedEx International Priority typically takes 3-5 business days to arrive. Shipping costs and times vary with shipping location. KAIT MACLEOD is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

P.O. BOXES
Please note that UPS is unable to deliver to P.O. Boxes or APO/FPO addresses. If you entered a P.O. box as your delivery address, we will reach out to you via e-mail to get an alternative address which may delay your delivery.